Herve Humler, President & COO of The Ritz-Carlton Hotel Company, stands at the forefront of the luxury hotel’s strategic vision and global expansion. With nearly 40,000 employees under his leadership, Humler oversees a $6-billion empire that includes a suite of brand extensions from hotels to residences. His tenure has been marked by significant growth, particularly across Asia, and a steadfast commitment to the company’s service culture. As one of the original founders, Humler’s influence extends beyond operations; he has been instrumental in shaping The Ritz-Carlton’s corporate social responsibility efforts.
Under Humler’s guidance, The Ritz-Carlton has maintained its top position in luxury hospitality, evidenced by its consistent ranking in the J.D. Power North America Hotel Guest Satisfaction Index Study. His leadership has also earned personal accolades, including being named a Thought Leader in Trustworthy Business. Beyond business achievements, Humler champions corporate volunteering through initiatives like IMPACT 2030, a program aligned with the United Nation’s Sustainable Development Goals. A native of France and a resident of Washington D.C., Humler’s legacy is as expansive as the brand he represents.